Privacy Policy

Larimer Denver Plumbers ("Larimer Denver Plumbers," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, protect, and retain personal information when you visit or use emergencyplumbingdenverco.com (the "Website"), contact us, request plumbing services, or otherwise interact with our business.

By using the Website or submitting information to us, you acknowledge the practices described in this Privacy Policy.

Who We Are

We provide plumbing-related services to residential and commercial customers in Denver, Colorado, and selected surrounding service areas.

Information We Collect

We may collect personal information directly from you, automatically through your use of the Website, and from service providers or other parties connected to your service request.

Information You Provide

When you call, email, use a contact form, request an estimate, schedule service, submit a review, or otherwise communicate with us, we may collect:

• Name, business name, and contact information
• Email address, phone number, and preferred contact method
• Property address, service address, billing address, and ZIP code
• Details about your plumbing issue, service request, property, fixtures, equipment, or project
• Appointment availability and scheduling preferences
• Information needed to prepare estimates, invoices, work orders, or service agreements
• Photos, videos, documents, or other files you voluntarily provide
• Communications with our customer-service team, office staff, technicians, or contractors
• Review, testimonial, survey, feedback, or promotion-redemption information
• Any other information you choose to send to us

Please do not submit sensitive personal information through the Website unless we specifically request it and there is a legitimate business reason to provide it.

Information Collected Automatically

When you visit the Website, certain information may be collected automatically through cookies, log files, analytics tools, and similar technologies. This may include:

• Internet protocol (IP) address
• Browser type, device type, operating system, and device identifiers
• Website pages viewed, links clicked, referral source, and time spent on pages
• Approximate location inferred from your IP address
• Date, time, and duration of Website visits
• Search terms or referral information that brought you to the Website
• Website performance, error, security, and diagnostic information

This information helps us operate, secure, analyze, improve, and market the Website and our plumbing services.

Information From Other Sources

We may receive information from third parties when reasonably connected to providing or improving our services. These sources may include:

• Scheduling, call-tracking, form-management, customer-relationship, invoicing, or payment service providers
• Advertising, analytics, and website-hosting providers
• Review platforms, map services, social-media platforms, and online directories
• Property owners, tenants, landlords, property managers, contractors, insurers, warranty companies, or other authorized representatives
• Publicly available sources, where permitted by law

How We Use Information

We may use personal information for the following business and operational purposes:

• Responding to questions, service requests, estimates, and appointment inquiries
• Scheduling, dispatching, performing, documenting, and following up on plumbing services
• Verifying service addresses, access details, customer authorization, and project requirements
• Preparing estimates, invoices, work orders, warranties, permits, and service records
• Processing payments or working with payment providers, where applicable
• Communicating about appointments, technician arrival windows, service updates, invoices, maintenance reminders, and customer support
• Providing 24/7 emergency plumbing-request support and coordinating emergency service when available
• Sending promotional offers, seasonal maintenance information, review requests, and marketing communications where permitted by law
• Improving Website usability, service offerings, customer experience, advertising, and business operations
• Detecting, investigating, and preventing fraud, abuse, security incidents, and unlawful activity
• Meeting legal, regulatory, insurance, tax, accounting, licensing, permitting, and recordkeeping obligations
• Protecting the rights, safety, property, and legitimate interests of Larimer Denver Plumbers, our customers, and others

Cookies and Similar Technologies

Our Website may use cookies, web beacons, pixels, tags, log files, and similar technologies. These tools help the Website function properly and may help us understand traffic patterns, measure advertising performance, remember preferences, improve user experience, and identify technical issues.

A cookie is a small data file placed on your browser or device. Cookies may be session-based, meaning they expire when you close your browser, or persistent, meaning they remain for a longer period unless deleted.

You can generally control cookies through your browser settings. Depending on your browser, you may be able to block cookies, delete existing cookies, or receive a notification before a cookie is placed. If you disable cookies, some Website features may not work as intended.

Where required by law, we will seek consent before using non-essential cookies or similar technologies.

Calls, Text Messages, and Email

If you provide a phone number, email address, or other contact details, you may receive communications related to your inquiry, service request, estimate, appointment, dispatch, billing, follow-up, warranty, maintenance, or customer support.

With your consent where required by law, we may also send promotional emails, text messages, or similar marketing communications. Message frequency may vary, and standard message or data rates may apply.

You may opt out of promotional emails by using the unsubscribe link in the email. You may opt out of promotional text messages by replying with the opt-out instruction provided in the message, such as "STOP," where applicable. Opting out of marketing communications does not prevent us from sending non-promotional messages related to an active service request, appointment, invoice, safety issue, or other transaction.

Calls may be monitored or recorded where permitted by law for quality assurance, training, scheduling, dispute resolution, and service documentation. If recording applies, appropriate notice will be provided when required.

How We Share Information

We do not sell personal information in exchange for money. We may share personal information when necessary for business operations, service delivery, legal compliance, safety, or with your direction.

We may share information with:

• Employees, technicians, contractors, and authorized representatives who need the information to respond to your request or perform authorized work
• Website hosting, analytics, form-processing, call-tracking, scheduling, customer-management, email, communications, security, and technology service providers
• Payment processors, financial institutions, invoicing providers, and accounting professionals when needed to process authorized payments or maintain business records
• Manufacturers, suppliers, warranty providers, insurance carriers, inspectors, utilities, permit offices, or government authorities when relevant to authorized work, a claim, a warranty, a permit, or legal compliance
• Property owners, tenants, landlords, property managers, contractors, or other authorized parties involved in a service request or project
• Professional advisers, including legal, tax, accounting, or insurance advisers
• Law enforcement, regulators, courts, or other parties when required by law, subpoena, court order, legal process, or a good-faith belief that disclosure is necessary to protect rights, safety, property, or the public
• A buyer, investor, successor, or other party involved in a merger, acquisition, financing, sale, restructuring, or transfer of all or part of our business, subject to applicable law

We may also use or disclose aggregated or de-identified information that does not reasonably identify you.

Advertising and Analytics

We may use analytics and advertising partners to understand Website usage, improve our marketing, measure campaign performance, and present advertisements that may be relevant to visitors.

These providers may use cookies, pixels, device identifiers, and similar technologies to collect information about interactions with the Website and, in some cases, other websites or online services. Their use of information is governed by their own privacy policies and settings.

You may be able to limit certain interest-based advertising through browser controls, device settings, industry opt-out tools, or the privacy settings offered by the applicable advertising platform. Choosing to opt out does not eliminate all advertising; it may simply make advertisements less tailored to your interests.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain customer and project records, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and protect our business.

Retention periods depend on the type of information, why it was collected, the nature of our relationship with you, legal and accounting requirements, warranty considerations, and our legitimate operational needs. When information is no longer needed, we may delete it, anonymize it, or securely retain it as required by law.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, website, email system, device, or storage method is completely secure. We cannot guarantee absolute security. You should use caution when sending information online and avoid sending sensitive information through unsecured email or Website forms unless necessary.

Your Privacy Choices

Depending on your location and applicable law, you may have rights or choices regarding your personal information. These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete personal information
• Request deletion of personal information, subject to legal and operational exceptions
• Opt out of marketing emails, promotional texts, or certain interest-based advertising
• Withdraw consent where processing is based on consent
• Ask questions about our privacy practices or request additional information

To make a privacy-related request, call us at (720) 343-5151 or email larimerdenverplumbers@gmail.com with the subject line "Privacy Request."

To protect your information, we may need to verify your identity and authority before processing a request. We may deny or limit a request where permitted or required by law, including when information must be retained for legal, safety, fraud-prevention, accounting, warranty, or service-related purposes.

Children's Privacy

The Website and our services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us without appropriate parental or guardian consent, please contact us. If we learn that we collected personal information from a child in violation of applicable law, we will take appropriate steps to delete it.

Third-Party Websites

The Website may link to third-party websites, including map providers, review platforms, manufacturer websites, social-media platforms, or other external resources. This Privacy Policy does not apply to those third-party websites, services, or applications.

We are not responsible for the privacy practices, content, security, or policies of third parties. Please review the privacy policy of each third-party website before providing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make changes, we will revise the "Last Updated" date at the top of this page.

Any updated version will become effective when posted on the Website unless a different effective date is stated. We encourage you to review this page periodically.

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or our handling of personal information, contact us: